Alerting & Communications
Multi-channel broadcast with acknowledgment tracking — plus secure store messaging
Broadcasts (72h)
6
across push, SMS, email and voice
Ack Rate
75%
6 of 8 required acks received
Median Time-to-Ack
18m
send → store acknowledgment
Pending Acks
2
escalation timers running
Sent Broadcasts
Armed robbery advisory — hold deliveries, staff the vestibule
Live P1 (unverified): armed robbery reported at a jewelry buyer's office on W Grand Ave, 1.2 mi from your location, suspects mobile in a waiting vehicle. Effective immediately: hold all deliveries, keep vestibule doors staffed, move high-value trays off window displays, and report any vehicle loitering on Oak St to GSOC. Acknowledge receipt.
Escalation policy
No ack in 10 min → automated voice call to AP manager, then Regional AP Manager (Central)
Automated voice fan-out — live day one, no app required at the store. Timers and call order are configurable per client policy.
Delivery & acknowledgment
0/1 acked